Unlike many other CRM platforms which mainly focus only on the needs of Sales and Marketing teams, Microsoft Dynamics 365 is differentiated by its ability to extend and scale across multiple business units. With this solution, they get powerful customer insights and business intelligence so they can nurture and track leads, connect better with customers and improve their conversions.ĥ Powerful Benefits of Microsoft Dynamics 365 CRM This CRM enables smaller organizations to centralize their customer information, automate business processes, and transform their operations – all benefits that can positively impact their revenues and profits.Įstablished enterprises looking for a way to simplify and streamline even complex processes or customer engagement strategies can also (and especially) benefit from Microsoft Dynamics CRM. Larger corporates looking to expand into new markets (or countries), product lines or customer segments.Small or medium businesses looking to grow in size, scale and scope.Who can benefit from Microsoft Dynamics CRM?ĭynamics 365 offers a highly dynamic, super-flexible solution that can be customized to meet the needs of organizations of every size and business profile. Organizations can choose a ‘custom’ pricing plan based on the functionalities they plan to use, whether it’s an ERP feature, a CRM feature or some combination of the two. Moreover, unlike Dynamics CRM, users of Dynamics 365 CRM don’t have to pay for the features they don’t use. These applications work seamlessly together to help organizations manage, coordinate and synergize business processes across multiple functions, including sales, marketing, customer service, field service, operations, project service automation and more. In late 2016, Microsoft released Dynamics 365, a combined CRM/ERP solution that builds and improves upon the existing capabilities of Dynamics CRM, while also providing additional capabilities.ĭynamics 365 breaks down the previous ‘silos’ of ERP and CRM, and delivers new purpose-built applications for each in the easily accessible and secure cloud. Microsoft Dynamics is a comprehensive, integrated, data-driven CRM platform that helps organizations improve customer acquisition and retention, streamline various business processes, and meet their Sales, Marketing, and Customer Service goals. What is Microsoft Dynamics CRM? Is it different from Microsoft Dynamics 365?
With a full suite of out-of-the-box features and powerful functionalities, Microsoft Dynamics is one of the best CRM solutions in the market today. And all of this is just the tip of the iceberg. It can even empower you to improve your Customer Service processes. You can also synchronize your previously-‘siloed’ Sales and Marketing functions to extract necessary synergies that can improve your collectively lead nurturing capabilities. What can you do with Microsoft Dynamics CRM?įor starters, you can manage customer data, and improve your interactions with current customers and future prospects.
For close to two decades, Microsoft Dynamics has been the CRM of choice for smart organizations all over the world. Undoubtedly, one of the most powerful ways to do all of this is through Customer Relationship Management (CRM) software. And they make an effort to manage their relationships with the customer in ways that benefit them both. Smart organizations also understand the importance of speaking the customer’s language. They know that he doesn’t care how great a product or service is but only what the product or service can do for him. They know that the modern-day customer is digitally-savvy and well-informed. In today’s noisy and crowded buyer’s market, smart organizations make an effort to focus on what really matters – the customer. Everything you ever wanted to know about Dynamics 365 CRM – but didn’t know whom to ask